ADHA Conducts Two Surveys to Gauge Customer Satisfaction and Identify Needs and Preferences

As part of the Abu Dhabi Housing Authority's efforts to enhance the customer experience and improve the quality of services provided to citizens, ADHA is conducting two surveys in collaboration with the Statistics Centre - Abu Dhabi. These surveys aim to measure customers’ satisfaction with ADHA's services, and to understand the needs of citizens regarding the government housing sector.

The Authority aims to further build and enhance it’s database in order to support the decision-making processes regarding policies, project planning and regulations developed and implemented by ADHA. The surveys also seek to review the customer satisfaction index, measure their preferences, and improve their experiences in obtaining suitable housing options. Additionally, the surveys will assess citizens' awareness and knowledge about the Authority's services and the eligibility criteria of the various services and exemptions.

Mr. Mohammed Al Marzouqi, Director of Policy Development and Research at Abu Dhabi Housing Authority, stated: "Through this field survey, we will be able to collect further accurate data that will assist us in developing housing benefits policies that meet citizens' aspirations and actual needs. Furthermore, this initiative aims to enhance their experience by listening to their needs and aspirations, in line with our vision to provide a sustainable housing environment that meets citizens' needs and contributes to family welfare and stability."

Representatives from the Statistics Centre are conducting these surveys across various areas of the Emirate of Abu Dhabi until the end of October. They will conduct field visits to homes, customer service centres, and shopping centres, where field researchers will collect information directly from citizens.

Abu Dhabi Housing Authority urges all citizens to cooperate with the field teams and actively participate in these surveys to ensure accurate and comprehensive results that reflect their actual needs. This will help to develop services that align with customer aspirations.